Effective date: April 7, 2025
At Dust & Echo (ugandawildlifesafaris.com), your privacy matters to us. Whether you’re planning a luxury gorilla trek or just browsing for inspiration, we want you to feel confident that your personal information is safe, respected, and never misused.
This page explains what data we collect, why we collect it, how we use it, and the choices you have.
What We Collect
When you use our site, make an inquiry, or book a trip with us, we may collect the following:
- Your name, email address, and phone number
- Your address, nationality, and travel preferences
- Booking information (dates, group size, interests, budget)
- Dietary or medical needs (so we can plan accordingly)
- Payment details (handled securely by our payment partners)
- Any messages you send us via forms, email, WhatsApp, or social media
- Technical info like your IP address, device type, browser, and pages visited
We also use cookies and analytics tools to understand how people use our site and improve it over time.
How We Use Your Data
We use your personal information to:
- Respond to inquiries and help plan your safari
- Confirm and manage bookings
- Share your travel preferences with lodges, guides, or other partners (with your permission)
- Send trip updates or travel tips via email or WhatsApp
- Improve our website experience using analytics
- Occasionally share news or offers if you’ve subscribed to our newsletter
We never sell or rent your information to anyone. And we only share your data with third parties when it’s essential for your trip (like booking a lodge or arranging transport), and always with your knowledge.
Cookies & Tracking
Our site uses cookies and similar tools to:
- Understand how visitors use our site
- Keep the website running smoothly
- Show relevant ads if you’ve previously visited our site
We use Google Analytics, Meta Pixel, Microsoft Clarity, and similar services, managed via WordPress Site Kit. You can manage your cookie preferences via our cookie banner or your browser settings.
Where Your Data Goes
Our website is hosted by Namecheap and uses Cloudflare for secure delivery and performance. This means your data may be stored or processed outside your country (including the EU or US), but always with security and privacy in mind.
Payments
We accept Visa, Mastercard, Amex, and PesaPal. All payment information is processed securely by third-party providers—we never see or store your full credit card details.
Your Rights (Especially If You’re in the EU)
If you’re in the European Union or any country with similar data protection laws, you have the right to:
- Access the personal data we hold about you
- Ask us to correct or delete your information
- Object to how we use your data
- Withdraw your consent at any time
- File a complaint with your local data protection authority
We’re happy to help with any of these requests—just contact us directly.
Children’s Privacy
Our services aren’t intended for children under 18, and we don’t knowingly collect data from anyone under 18 without parental or guardian consent. If you’re a parent and believe your child has shared personal data with us, please contact us and we’ll delete it.
Changes to This Policy
We may update this Privacy Policy occasionally. When we do, we’ll post the revised version here and update the effective date at the top of the page.
Contact Us
If you have any questions, requests, or concerns about your data, you can reach us at: hi@ugandawildlifesafaris.com
